At Novi, we understand the importance of knowing the lead times associated with the materials you're searching for. Here's everything you need to know about lead times on Novi:
- Filtering by Lead Times: To streamline your search process, you can filter materials by lead times on the left-hand side of the search page. This allows you to quickly identify materials that align with your desired timelines.
- In-Stock and Out-of-Stock Lead Times: We collect lead time information based on in-stock and out-of-stock scenarios. In-stock lead times account for order processing time and the estimated shipping turnaround. Out-of-stock lead times consider order processing time, shipping estimates, and the next manufacturing or production cycle required.
- Ensuring Accuracy: We strive to keep Novi's lead times as up to date and accurate as possible. Our supplier partners provide us with updated lead times on a regular basis, ranging from twice a week to once a month. However, if you have an urgent deadline, we recommend confirming the lead time for a specific material by reaching out to us at marketplace@noviconnect.com. Our team will promptly assist you in obtaining the most current lead time information.
- Order Tracking and Updates: Once you place an order for a material, we will provide you with a tracking number or PRO number once available. You can track the status of your order through your Novi portal. Additionally, we will keep you informed throughout the shipping and delivery process. If you need an update at any time, contact us at marketplace@noviconnect.com.
We understand the importance of timely delivery and transparent communication, and we are committed to providing you with accurate lead time information. If you have any further questions or concerns regarding lead times on Novi, please don't hesitate to reach out to our dedicated customer support team.